Ironhold WorkshopReturns & Refunds
Patrons may return any piece acquired from Ironhold Workshop within 30 days of receipt, without requirement of cause. This document outlines the requisite terms, the procedure to follow, allocation of transit expenses, and settlement timeframes.
- Return window
- 30 days from delivery
- Return shipping
- Covered by our firm for defective or incorrect goods; borne by the customer in cases of personal preference
- Refund time
- Within 3-10 business days following arrival at our facility
- Refund method
- Credited via the original channel of payment
1. Conditions
Returns must be requested within exactly 30 days from physical delivery. Returned fitness equipment must be unused, unassembled, free of scratch marks or tool impressions, and packed in complete original cartons containing all fasteners, bolts, and documentation.
2. Procedure for submitting a return
- Submit a return notification to [email protected] specifying the order number and equipment serial information
- Receive a Return Merchandise Authorisation form and designated United Kingdom returns facility address
- Repack items securely inside original protective packaging with internal foam cushioning and securing straps fully intact
- Receive the refund remittance directly to your verified bank account within 3-10 business days following technical warehouse inspection
3. Who pays return shipping
Should an item prove defective, harmed in transit, or mismatched against your order, our firm assumes all carriage costs through a prepaid label or booked collection. Should you simply elect not to keep the gear, outward return freight falls to you, without further deductions.
4. Refund timing and method
Reimbursement is authorized within 3 business days following successful inspection. For cash-on-delivery purchases, remittance is issued by bank transfer to your nominated account; direct bank-transfer payments return to the originating account. Financial institutions typically credit funds within 1-5 business days.
5. Resolution by circumstance
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Intended equipment provided, improper item retrieved | None |
| Parcel lost | Replacement dispatch or total reimbursement following carrier investigation | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of the purchase price | Return shipping only |
6. Exchanges
To obtain an alternative specification, dimension, or model, kindly complete the standard return protocol and place a separate order; your initial acquisition will be refunded upon receipt. If the replacement stems from an error on our part, the subsequent delivery carries no fee.
7. Cancelling an order
A commission may be annulled at no expense prior to dispatch from our facility. Please address your request and order number to [email protected]. Once a consignment is in transit, the formal return protocol must be observed.
8. Questions about this policy
Reach our desk at [email protected] or telephone +44 191 370 8602 during Mon-Fri 09:30-17:15. We attend to every inquiry within one business day.
- Merchant
- Ironhold Workshop Ltd.
- Registered address
- 7 Pink Lane, Newcastle upon Tyne, NE1 5DW, United Kingdom
- [email protected]
- Phone
- +44 191 370 8602
- Working hours
- Mon-Fri 09:30-17:15
- Registration
- Company No. 17485830