Ironhold WorkshopPrivacy Policy
Ironhold Workshop Ltd. ("Ironhold Workshop") acts as the data controller for personal records gathered via ironholdworkshop.shop. The present notice details the categories of collected data, our rationale, retention schedules, authorized recipients, and your statutory entitlements.
1. Who is responsible
Ironhold Workshop Ltd., residing at 7 Pink Lane, Newcastle upon Tyne, NE1 5DW, United Kingdom. Enquiries regarding data governance should be directed to [email protected].
2. Legal framework
All personal information is managed in adherence to UK GDPR and the Data Protection Act 2018 and corresponding statutes operative within United Kingdom. In instances of divergence between these terms and statutory enactments, legal mandates supersede.
3. What we collect
Upon commissioning an order, we log the parameters necessary for fulfilment: full name, destination address, electronic mail, telephone contact, and ordered apparatus. Payment card data is neither gathered nor maintained on this system. General navigation logs technical metrics, including IP addresses, browser specifications, and viewed pages, via the cookies detailed herein.
- Customer contact and delivery details including full name, postal delivery address, email address, and contact telephone number
- Transactional records and equipment purchasing history
- Technical telemetry including Internet Protocol address, browser type, and operating system diagnostics
- Customer service correspondence, assembly guidance requests, and warranty claims
4. Why we use it
- To fulfil and dispatch equipment orders and oversee necessary returns.
- To respond to correspondence and furnish status reports regarding your order.
- To preserve platform integrity and assess site performance metrics.
- To distribute periodic notifications, solely upon your prior consent, with unsubscription available in every dispatch.
6. Third-party disclosures
Logistics partners are supplied necessary consignment details. Financial intermediaries receive the particulars required to settle transactions. Infrastructure and telemetry partners handle information strictly under formal contractual bounds. We under no circumstances trade or sell personal data.
In adherence to United Kingdom data protection statutes, Ironhold Workshop Ltd. processes personal information strictly for order execution and customer support, and does not sell or distribute personal data to marketing third parties.
7. Duration of data retention
Transaction documentation is preserved for the statutory period mandated by fiscal legislation, then purged. Account credentials persist until formal closure of your account. Aggregate telemetry records are retained for 14 months.
8. Your rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, United Kingdom consumers possess the right to access personal records, rectify errors, request deletion, restrict specific processing activities, and receive a portable copy of their data.
9. Security
Ironhold Workshop Ltd. does not handle, store, or process debit or credit card data because our store processes settlements exclusively via Direct Bank Transfer and free Cash on Delivery without card payment processing mechanisms.
10. Questions about this policy
Reach our desk at [email protected] or telephone +44 191 370 8602 during Mon-Fri 09:30-17:15. We attend to every inquiry within one business day.
- Merchant
- Ironhold Workshop Ltd.
- Registered address
- 7 Pink Lane, Newcastle upon Tyne, NE1 5DW, United Kingdom
- [email protected]
- Phone
- +44 191 370 8602
- Working hours
- Mon-Fri 09:30-17:15
- Registration
- Company No. 17485830